We have a 30-day return policy for products that arrive with a manufacturing defect, or is damaged during shipment, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will also have the option to get a replacement at no cost to you.
You can always contact us for any return question at email@example.com.
Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Your refund will also have the original shipping cost that we paid to get the item to you deducted if shipping was free on your original order. Shipping costs are non-refundable. Please note that we can issue a prepaid return label and deduct the cost from your return refund, if that is easier for you. Also, if you are local, items can be returned to our Eatontown, NJ store.